Terms & Conditions

Welcome to E12 (e12.co.in). These Terms & Conditions govern your access to and use of our website and the purchase of products offered through our online store. By browsing our website or placing an order, you agree to these terms.

1. About E12

E12 offers dry fruits, nuts, seeds, makhana, and other food products through its online store. These terms apply to customers who visit our website, place orders, or use our shopping services.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are not legally eligible, you must use the website under the supervision of a parent or legal guardian where permitted by law.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, weights, pack sizes, prices, and other product details. Since dry fruits, nuts, and seeds are natural products, minor variations in appearance, size, colour, or texture may occur.

4. Pricing and Offers

All product prices are displayed on the website in Indian Rupees (INR), unless otherwise specified. Prices, discounts, and promotional offers may change without prior notice. The applicable price will generally be the price displayed at the time the order is placed, subject to confirmation and correction of genuine errors.

5. Orders and Confirmation

Placing an order constitutes a request to purchase the selected products. Orders are subject to availability, payment verification where applicable, and acceptance by E12. We may contact you to verify order details or address issues relating to stock, pricing, or delivery information.

6. Payment Methods

Customers may use the payment methods made available at checkout, which may include online payment and Cash on Delivery (COD). COD availability may depend on the delivery location, order eligibility, and other applicable conditions. Customers must provide accurate payment and contact information.

7. Shipping and Delivery

Orders are delivered to the address provided by the customer. Delivery timelines are estimates and may vary due to location, courier availability, weather, operational conditions, or other circumstances beyond our reasonable control. Applicable shipping charges and delivery information will be displayed during checkout or in our shipping policy.

8. Order Cancellation

Requests to cancel an order may be subject to its processing, dispatch, and delivery status. Customers should contact our support team as soon as possible. Orders that have already been dispatched may not be eligible for cancellation under the same process.

9. Returns, Replacements and Refunds

Returns, replacements, and refunds are subject to E12’s applicable return and refund policy. Customers should report damaged, incorrect, missing, or defective products promptly and provide the order details and supporting photographs where requested. Food products may be subject to specific return restrictions for hygiene and safety reasons, subject to applicable law.

10. Customer Responsibilities

Customers are responsible for providing accurate names, contact details, shipping addresses, and order information. Customers should review their orders before checkout and ensure that someone is available to receive the delivery when required.

11. Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, submit fraudulent orders, or engage in activities that violate applicable laws or the rights of others.

12. Intellectual Property

Website content, branding, logos, product photographs, text, and design elements are owned by E12 or used with appropriate permission. Reproduction or commercial use without authorisation is prohibited, except where permitted by law.

13. Limitation of Liability

To the extent permitted by applicable law, E12 shall not be liable for indirect losses arising from temporary website interruptions or circumstances beyond its reasonable control. Nothing in these terms excludes any liability or consumer right that cannot lawfully be excluded.

14. Changes to These Terms

E12 may update these Terms & Conditions to reflect changes in its operations, services, or applicable laws. The revised version will be published on this page.

15. Governing Law

These terms are governed by the laws of India. Disputes will be handled by the competent courts or authorities in accordance with applicable law.

16. Contact Information

For questions regarding these terms or an order, please contact us:

Website: e12.co.in

Email: info@e12.co.in

Phone / WhatsApp: +919009922443

Address: 4B Nanak Chamber, 38 Warehouse Road, Siyaganj, Indore (M.P.) 452007