Privacy Policy

At E12, accessible at e12.co.in, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our website, place an order, or contact our support team.

1. Information We Collect

Depending on your interaction with our website, we may collect the following information:

• Name, email address, phone number, and delivery address.
• Order details, products purchased, order history, and delivery preferences.
• Payment status and transaction references provided by payment service providers.
• Messages, feedback, and information submitted through contact forms or customer support.
• Technical information such as IP address, browser type, device information, and website usage data, where collected.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver your orders.
• Facilitate payments and manage eligible refunds.
• Communicate order updates and respond to customer enquiries.
• Improve website performance, product offerings, and shopping experience.
• Prevent fraud, maintain security, and resolve order-related issues.
• Meet applicable legal, accounting, and regulatory obligations.

3. Payment Information

Online payments may be processed through third-party payment service providers. Payment information is handled according to the applicable provider’s security and privacy practices. E12 does not intend to store full payment card details unless a specific payment arrangement lawfully requires it and appropriate safeguards are in place.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, remember preferences, improve website performance, and understand website usage. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

5. Sharing of Information

We may share necessary information with service providers who help us operate our store, process payments, deliver orders, host our website, provide customer support, or maintain security. Information may also be disclosed when required by law or when reasonably necessary to protect legal rights and prevent fraud.

6. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business and transaction records, resolve disputes, and comply with applicable legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Some information may need to be retained to fulfil orders, maintain required records, or comply with legal obligations.

9. Third-Party Services

Our website may rely on third-party services for payment processing, shipping, analytics, hosting, or other operational functions. These providers may process information according to their own policies and applicable contractual requirements.

10. Children’s Privacy

Our website is intended for general shopping by individuals legally eligible to make purchases. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian may contact us if they believe a child has provided personal information inappropriately.

11. Changes to This Privacy Policy

We may update this policy when our business practices, website features, or legal requirements change. Any revised policy will be published on this page.

12. Contact Us

For privacy-related questions or requests, please contact:

Email: info@e12.co.in

Phone / WhatsApp: +919009922443

Address: 4B Nanak Chamber, 38 Warehouse Road, Siyaganj, Indore (M.P.) 452007